win jili Privacy Policy

When you register an account with win jili, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated through your use of the platform, such as login timestamps, device type, IP address, browser type, and in-session activity logs. This technical data helps us maintain platform security, detect unusual access patterns, and ensure that our services run smoothly on mobile devices across the Philippines. For identity verification and responsible gaming compliance, we may request a copy of a government-issued ID or other supporting documents. We only collect data that is necessary for the purposes described in this policy and do not gather sensitive personal information beyond what is required by law or platform operations.

Information You Give Us Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Payment method details (e-wallet account numbers, bank details)
• Identity verification documents when requested
• Communications you send to our support team

Information Collected Automatically

• IP address and approximate location (country/region level)
• Device type, operating system, and browser version
• Session duration, pages visited, and features used
• Transaction history and wagering activity on the platform

win jili uses the personal data we collect to operate and improve the platform, process your deposits and withdrawals, verify your identity, and communicate with you about your account. We use your contact details to send important account notifications, security alerts, and updates about changes to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Your transaction and activity data is used to detect fraud, prevent money laundering, and comply with our obligations under Philippine law. We may also use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

Specific Purposes

• Account registration, verification, and ongoing management
• Processing deposits, withdrawals, and bonus claims
• Fraud detection, security monitoring, and AML compliance
• Customer support and dispute resolution
• Platform analytics and service improvement (anonymised)
• Sending mandatory account and policy notifications

win jili does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — for example, payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party service providers are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of win jili, our players, or the public. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance where required by law.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Under Philippine anti-money laundering regulations and gaming compliance requirements, certain transaction and identity records must be kept for a minimum period even after an account is closed. Once the applicable retention period has expired and there is no longer a legal basis for keeping your data, we will securely delete or anonymise it. If you request account closure, we will begin the data retention review process and inform you of the applicable retention periods that apply to your records. You may contact us at any time to ask about the specific retention period that applies to your personal data.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to object to certain types of processing, the right to erasure or blocking of data that is no longer necessary or was collected unlawfully, and the right to data portability where technically feasible. To exercise any of these rights, please contact us using the email address provided in this policy. We will respond to all verified data subject requests within a reasonable timeframe and in accordance with applicable law. Please note that some requests may be subject to limitations where retention is required by law or where processing is necessary for the performance of a contract with you.

Summary of Your Rights

• Right to be informed — know what data we collect and why
• Right to access — request a copy of your personal data
• Right to correction — update inaccurate or incomplete records
• Right to erasure — request deletion where legally permitted
• Right to object — opt out of non-essential processing
• Right to data portability — receive your data in a usable format

win jili implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls that limit who within our organisation can view your personal information, and regular security reviews of our platform infrastructure. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and you are also responsible for keeping your account credentials confidential. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately. We will investigate all reported security incidents promptly and take appropriate action to mitigate any harm.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way win jili handles your personal data, please contact our data protection team at: [email protected]. We aim to respond to all privacy-related enquiries within five business days. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will publish the updated policy on this page with a revised effective date and, where appropriate, notify you directly via your registered email address. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled.